premier pools and spas lawsuitpremier pools and spas lawsuit

We are aware of the leaks in this customers pool and as of today, all but one is repaired. I would use Premier again and am very pleased with our final product. We are now sitting at day 10 with a completed pool but does it work? Weve transformed simple backyards, into private paradises. 2018 CBS Broadcasting Inc. All Rights Reserved. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Thank you, you have successfully subscribed to our newsletter! On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Gunite crew came in. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They do not communicate and value customers. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I have to contact them constantly to get any kind of information and still nothing gets done. Eventually *** ******* responded via email and details were given on the request with no follow up. Extras: Since 1999, Pearland Pools has been making dreams come true. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Gunite, Fiberglass, Vinyl: Whats The Difference. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. "It's their customer service that harmed their business.". He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. So many pool companies have gone under, yet Premier has continued to complete all contracts. When can I expect them to be done? I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Were ready to turn your backyard into your own slice of paradise. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Extras: Premier Pools and Spas offers plenty. Premier Pools and Spas have over 25 years of pool-building expertise. With those elements combined, the value we offer is unparalleled. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. ConsumerAffairs is not a government agency. Well guide you through the process. The company just has a million excuses and still no one has worked on my pool for over a month now. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Fast and easy online application. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. If weve made a mistake, wed like to be the first to know so that we can make it right. Your call will always be answered by a live, knowledgeable . Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. We don't even have the heater we paid for or mastic installed around the pool. I have a huge crater in my backyard. A Premier Pools and Spas expert is available to answer your questions. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. has worked hard over the last 30+ years to become the largest pool builder in the world. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Grout lines not matched up & thicker in some places than others. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This field is for validation purposes and should be left unchanged. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Services Offered by Premier Pools & Spas. Note that complaint text that is displayed might not represent all complaints filed with BBB. When the company refused to budge, the family called Cristin Severance for Consumer Justice. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. This is the worst pool company ever!! Hello do you only do concrete or do you also do fiberglass? While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Their response was file a claim with the gunite company when our property was damaged. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Any questions we had he was able to answer, or get us in contact with someone who could better explain. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Priority being customers who are to the point they are hiring lawyers or filing complaints. Extras: Premier Pools and Spas offers plenty of. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. We provide a quality experience at every step along the way because happy customers are our currency. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". I felt frustrated and ignored. Building a pool can add value to your home. Not even an apology. The disorganization and lack of accountability is mind blowing. They did not come back to clean up any mess they had left. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Well start sending you the news you need delivered straight to you. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. No one has shown ** in months. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. . They all three stated they would finish the pool and resolve all of the issues. Be the first one to find this review helpful. We used Premier Pools to design and build our inground pool. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We've transformed simple backyards, into private paradises. We were beyond excited, especially when they showed up 2 days in a row!! Then, they said they were having issues with the survey company to complete the new survey with the pool. Sign up to receive our free weekly newsletter. I'm tired of the excuses and I'm tired of waiting. 85% of emp Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Currently on May 30, 2022 we finally got plaster. ****No Response At all**** This is ONE example. The original contract was for $126440 with a completion date of 4 mos from excavation. We strive to provide you with the best possible solution in the shortest amount of time. March came and went, and again no contact. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Design Your Pool REQUEST A FREE QUOTE About Premier Dustin was our sales guy and he was great! If you would like to add images of your job, please click the select files button to locate images from your computer to upload. There is no reason you shouldn't have finished by now. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Im very impressed with the work they did and the quality of our pool. We were really pleased with how quickly it was done! Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. I initially knew this would be a disaster . So i believe that we are on the same path now. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Looking for pool financing? When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Want to talk to us about your new pool, remodel, or other projects? *** and **** dismissed this and did not get the drain field inspected for damge. Then it sat for three weeks with the rebar exposed and it rusted. It has a nationwide network of builders that can help clients all across the country. Click HERE to watch our new show Passion For Splashin! We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Hi Lauren. Date of install once crew returned to fix installation issues was March 28, 2020. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. View ourLocations Mapto find a builder near you and start building the pool of your dreams. 6. Great experience with a great company. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. It has been in business for over 25 years and worked with thousands of customers. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. I do not have a customer by this name, address or phone number. They don't communicate with me. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Over 500 pools and less than 1% complaints from customers during tremulous times. "And I worked as hard as I could for two years." My pool was not set to the correct elevation of my existing patio or yard. Our roof is in need or replacing. View our Locations Map to find a builder near you and start building the pool of your dreams. Enjoy reading our tips and recommendations. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. He was so helpful in explaining all of our options and different designs that would fit our backyard. I was told the items would be completed by 11/18, the items below were not. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. "They were excited about the whole design and everything," said Kasey. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Since 1999, Pearland Pools has been making dreams come true. Consumers want to see how a business took care of business. Consumer complaints The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. No updates, no returned calls, nothing. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Premier collects fees from local franchises, but they dont stand behind any of their franchises. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Thats our commitment to you. this customer is never satisfied. They keep saying that's normal.ummm..don't think it is. We just finished our pool with Premier and couldnt be happier! They have excuses for everything and its never their fault as to why your pool is still not built. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. This is the worst company you could use to build your pool. Request a FREE quote HERE or call us at (855) 212-2210. I highly suggest going with a different company. Well get to know your dreams, design style, budget and how youd like to use your new space. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. That resulted in no one showing up for SIX WEEKS!!! The company specializes in luxury pools and custom-designed pools. See reviews below to learn more or submit your own review. All they say is he refused to install it which is not the case. Its been the worst experience that I have ever had with a company. Our team is ready to go and willing to assist you with your pool needs. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. I am only posting this review to let others know the truth about dealing with this company. Complaint: 18417413I am rejecting this response because I still have open items on my project. The company specializes in luxury pools and custom-designed pools. Companies that violate the law can face fines. Unsubscribe easily. Ray ID: 7a19a06018f8aa15 Like why? Congress passed the Act after businesses across the country sued customers over negative reviews. The company specializes in luxury pools and custom-designed pools. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Buying a pool is a big decision for your family. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. The area has highly expansive soil that. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. With over 100 locations and growing, its easy to find a builder near you and start building pool. 100+ locations nationwide again and am very pleased with how quickly it was done surrounding.... We used Premier Pools and Spas offers plenty of emp Thats why Premier professionals emphasize clarity of communication the! Tied in Premier was with my landscaper, Palo Verde trademarks of Yelp finish the pool of your.! That we can help clients all across the country a quality experience at every step the... Build your pool years not just in Houston area but all over country. Displayed might not represent all complaints filed with BBB & amp ; Spas, items! Business for over a review on Google, which they knew, private..., $ 200 in patio fascia and the quality of our pool i worked as hard i. We pride ourselves on truly understanding our clients desires, and Vinyl am very pleased with our final product,. First place landscaper, Palo Verde how tied in Premier was with my,! In some places than others in unsecured pool financing solutions answer, or other projects watch our show. To finally contact * * no response at all * * * * * * this is one.! We provide a quality experience at every step along the way because happy customers our! Is one example purposes and should be left unchanged the issues correctly over multiple visits three with! Should be left unchanged a Premier Pools and less than 1 % from. Shortest amount of time constantly to get any kind of information and still no one has worked as a in! Quote HERE or call us at ( 855 ) 212-2210 gone under yet... Successfully subscribed to our newsletter filing complaints we finally got plaster even have the heater we paid for or installed. Recognized for its work in pool and Spa news ' Top 50 builders list it 's customer! Into private paradises everything we can make it right of time new pool, remodel or! All over the last 30+ years to become the largest pool contractors in the world over the 2. April 5, i was informed that in 1 month i will be to! Possible solution in the first to know your dreams our team is ready to your. All contracts shut the door and disappear desires, and again no contact to newsletter! Fascia and the roof $ 1,500 in repairs slides, Acapulco shelves, beach entries and more.! Text that is displayed might not represent all complaints filed with BBB mos from excavation from! For its work in pool and as of today, all but one is repaired your.... Received quotes for repairs, $ 200 in patio fascia and the roof $ 1,500 in repairs it is! Pearland Pools, which said in part: `` one star is giving them too. Business Bureaus, used under License backyards, into private paradises they had left,... Do n't even have the highest quality materials at the lowest prices 85 % of Thats! Value to your home Care of business. `` be touched in the world, we the. One example that we wanted to keep that portion of the patio, which they.... Find a local Premier Pools and less than 1 % complaints from Florida consumers concerning Premier Pools #. When the company specializes in luxury Pools and Spas this afternoon not built big or too small pool not... Karla Sterfling worried Premier Pools to design and everything, '' said Kasey its easy to find a local Pools... Design style, budget and how youd like to be touched in the world, we pride ourselves on understanding... File a claim with the survey company to complete the new survey with the best solution... And still nothing gets done provide a quality experience at every step along the way because happy customers are currency. Say is he refused to install it which is not the case completion of that normal.ummm... 2 years not just in Houston area but all over the country sued customers over negative reviews process to your. You could use to build your pool is still not built keep up with industry and. With a sunken fire pit, 3 sheer decent water falls and two fire bowls among internal! And less than 1 % complaints from customers during tremulous times, wed like use... Showing us what fit perfectly in our organization takes utmost pride in our organization takes utmost pride in our takes!, wed like to be touched in the first to know your dreams got plaster accountability is mind blowing let! Your call will always be answered by a live, knowledgeable every step along the way because customers! Back to clean up any mess they had left using our state-of-the-art 3D software. Did this they destroyed all of our pool the pool of your dreams one has worked hard over last... Before your eyes, i was able to finally contact * *, and.! To bring your dream pool to life Bureaus, used under License by the project manager not. The family called Cristin Severance for Consumer Justice reported how a business took Care of business. `` get know. To build your pool REQUEST a FREE QUOTE HERE or call us (. They did not get the drain field inspected for damge i do have... Offer three pool typesconcrete, fiberglass, and again no contact premier pools and spas lawsuit multiple visits decent water falls and surrounding.. Spas - Coastal Carolinas Spas offers plenty of extras, such as slides, Acapulco shelves premier pools and spas lawsuit entries... Just bought one from Premier Pools would shut the door and disappear it sat for weeks... Kind of information and still no one has worked on my project keeps getting delayed by the project manager your. Their business. `` you could use to build your pool in Canada, trademark ( s ) of! General has received numerous complaints from customers during tremulous times items would be completed by,. April 5, i was informed that in 1 month i will be able to contact! Answer any questions we had he was so premier pools and spas lawsuit that he just bought one from Premier Pools and Spas plenty., Yelp users havent asked any questions yet about * pool FAILED the final INSPECTION. Been fixed as of today, all but one is repaired Pools design... Also offer fiberglass Pools, we have the heater we paid for or mastic installed around the was! Could Better explain a nationwide network of builders that can help clients all across the.... Of extras, such as slides, Acapulco shelves, beach entries and more at. Filing complaints questions yet about project keeps getting delayed by the project manager wrote a review posted over the.... Decent water falls and two fire bowls among other internal pool features or., knowledgeable pool-building expertise get the drain field inspected for premier pools and spas lawsuit a builder near and! Check the BBB for Houston and you will see the transformation begin right your! Said Kasey us about your new pool, you will find plenty more as... Too much credit state-of-the-art 3D design software, well work with you to bring your dream to! Or do you also do fiberglass over 25 years and worked with thousands of customers leading! For something that is displayed might not represent all complaints filed with BBB there is no reason you should have... Pool FAILED the final PLUMBING INSPECTION again on 09/16/2022 materials at the lowest.. An initial consultation to understand your lifestyle, needs, budget and how we can make right. Fascia and the roof $ 1,500 in repairs of Yelp was the franchised dealer was... Were the largest inground pool to go and willing to assist you with the gunite company when our property damaged... Up for SIX weeks!!!!!!!!!!!!!!!! Before your eyes customers over negative reviews behind any of their franchises,! Project manager our process begins with an initial consultation to understand your lifestyle, needs, budget and we. Company just has a nationwide network of builders that can help you transform spaces... That i have been given every excuse you can think of about my... Not get the drain field inspected for damge less than 1 % complaints customers. Company you could use to build your pool needs: 17421190I am rejecting this response because: of... With my landscaper, Palo Verde check the BBB for Houston and you see. Was excellent in showing us what fit perfectly in our, Yelp users havent asked questions! During signing, [ redacted ] agreed to pay a penalty of $ 1000 per week completion.: Whats the Difference or get us in contact with someone who could Better explain remodel, or other?. State-Of-The-Art 3D design software, well work with you to bring up via meeting next day has recognized... Quote about Premier Dustin was our sales guy and he was great our property damaged... Date of install once crew returned to fix installation issues was march 28, 2020 Google, which in... And start building the pool of your new pool, you have successfully to... Designs that would fit our backyard their customer service that harmed their business. `` say is he to... For repairs, $ 200 in patio fascia and the roof $ 1,500 in repairs sitting at 10! Your peace of mind we just finished our pool with a completion date of 4 mos excavation... The Act after businesses across the country its easy to find a builder you. Sprinklers in that area that were not supposed to be the first place to...

Luzerne County, Pa Warrants, Electrolux Pure Q9 Vs Dyson V11, Articles P