I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. A drop test- to examine the effects of a heavy impact 2. Claim it and get a lot of features. We originally picked the matte or suede finish from the samples. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Granite on the other hand must be sealed annually to be protected. The suede doesn't show fingerprints at all. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. You also shouldnt stand on the countertops. Oehmsen..I'm surprised he hasn't returned my call ;-). I cant find any guidance on their website for the sealers, for the matte. I wasn't a fan of suede Silestone until I saw it in a customer's home. We had a local builder (Gran Canaria) quote numerous works to our home on the island. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. I remodeled kitchen had new cabinets and countertops put in. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. How Do You Read A Persian Rug To Tell Its Authentic? So I've got a backslash that doesn't connect at the seam across the oven. Stone Systems of Houston installed the countertops in four weeks. As great as Silestones benefits sound, they arent the whole story. Highly hygienic. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Thats why its so important to do your research and know the pros and cons of all your options. How can I clean my Silestone? Then, polish the repair to match the . They dont even have a suggestion on how to prevent future chips or cracks. cracks and chips. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. We called them and they came out to our home to measure and give us a price on countertops. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. I think he or someone in his family was sick and 4. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. (Blue painters tape remains on my counters still, over ONE YEAR later.) Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. The basic edge is square with a slightly eased top edge. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. If you need to increase the shine, apply gentle furniture polishes. The formats or sizes available depend on the Silestone treatment. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Silestone countertops are vulnerable to having visible seams. // Leaf Group. Disappointed is not a strong enough word for my feelings. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. The customer is always right -unless you buy from Stilestones! It's matte, people. Silestone is Sleastonedon't buy from them or use their product. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. Take care and good luck Mr. Oehmsen. Buyer beware. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: email me if interested please if interested. And many manufacturers will not warray matte stone at all, if they even make it anymore. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. 4. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Silestone uses resin to bind the pieces of quartz together. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Silestone countertops start with raw granite. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. It is soft, velvety and perfect for your countertop. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Ready to join the 100,000+ homeowners matched with pros? Some people report cloudy blotches on their quartz countertop after many months of use. 3. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. As you said, it has a texture which is not the smooth look I like. He first said that 1. his mother was ill, 2. his truck was not working, 3. Hello. In an ideal world, your countertop would be one solid piece with no seams. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Silestone Helix Counter top was installed in February of 2019. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. After a short stint in public affairs, Wells moved into youth ministry. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Silestone is easy to maintain. Thanks, A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Quartz is a high-end stone and it has a high-end price tag that goes with it. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. My wife loves the look. They sent their rep in with various cleaners and still nothing was remedied. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Unfortunately, heat damage like that is permanent. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. The straight beveled edge is square with slanted top edge. If can melt if you place hot items on it without a protective heat pad beneath. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. This characteristic prevents water and liquids from absorbing and leaving a stain. I had no idea that this company had supported Mr. Smith credit line for the Silestone. Funny how some of you so-called pros call it "Matt" finish. While the countertops have their perks, they also have their flaws. In many countertops, the material is porous enough to let bacteria get in and grow. Advantage: Granite Countertop. I understand and sympathize. It is composed of 94% quartz. In addition, sinks and backsplashes cost extra. So it was very expensive for me. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. Exposure to UV lights and direct sunlight will over time cause color fading. It's rougher and grabs everthing dirt and oil. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. 2. I won't even have a housewarming party until I get this $8, 600 monstrosity out! We have had granite for 30 years - no cracks, no chips no stains. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. He was already on credit hold since he owed us over 100k. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. As far as countertops go, its one of the more expensive options. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? They should be ashamed of not working to resolve these issues quickly. We took away his CSI (Certified Silestone Installer ) number. To do this best, size, color, and style preferences must be determined. Write me on this website or contact me at Facebook, etc. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. The Senguard seal failed. So kindly do something about it. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. Suede. Your email address will not be published. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. As with the kitchen, hot items should not be placed on the countertop directly. A mitred edge joins two edges creating the visual effect of a thicker surface. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. This complaint was posted by a verified customer. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. I met with the Clearstone rep in Dallas and his sample stone looks fine. Although some of the install was fine, the bar area was badly mismeasured. (301-251-8800; architecturestones.com) said that if anyone were to. Residue from a plastic film applied to the surface to protect it prior to installation. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Thankfully, you can prevent this from happening. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Because its man-made, there are many ways a manufacturer can tweak and control its appearance. But I didn't get it because I was told it was discontinued! Silestone, however, releases little or no radon. Also the backsplash was not installed propertly since it is warping at the wall. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. We called Stone Systems right away and they sent a representative in early April, 2016. Ethics well thats another argument. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. We did not apply force or heat to achieve such a result. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. But you do need to wipe often, especially with spills and stains. I told them of my difficulties and they told me they had my style in stock. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. You can check out QuartzKitchenCountertopswebsite for even more information. I agree that you were understanding but your hands are tied with your legal counsel. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. The polished texture is the classic finish with intense color, clarity, and shine. The tips above can help you decide if Silestone the best countertop for your home. Also, it looks whiter to me with the Suede. Antimicrobial . Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. This is confusing? Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. A quick search of threads will lead you to lots of unsatisfied customers. Also contact your state attorney generals so they can look into this matter and business approach. Absolutely wrong. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. I am also looking at Neolith but no distributor in Sacramento. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone is one of the largest manufactures of Silestone in the world. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Required fields are marked *. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. In fact, the material itself has antimicrobial properties to fight off bacteria. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. The homeowner cannot place hot pots and pans on the Silestone countertop directly. Silestone of Atlanta. Unfortunately, heat damage like that is permanent. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. My situation has been going on for well over a year. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. I tested a sample: put mustard, oil, wine, catsup, etc. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. Hmmwouldn't you think that the CSI means they are certified by Silestone. Your email address will not be published. Because I dont want it to get this worse. Its a simple question..why won't you answer? In truth, natural stone introduces risk into your home: radon. etc. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Desired outcome: The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. The top of the bar was actually almost 5-6 inches longer on one side then the other. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Scratch Resistant. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. I remodeled my kitchen and installed Silestone ET. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. We called them and asked what the warranty actually covered. Health concerns emerge. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. It may not be able to fit every budget but there are more affordable options than many people realize. That solid surface doesnt just keep out bacteria but stains as well. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. on it and left overnight. Of a thicker surface on my counters still, over one year later )... To Silestone product ) twice for chips and cracks, requiring the replacement the! Best, size, color, clarity, and style preferences must be determined countertop... 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