virgin voyages cancellation policy covidvirgin voyages cancellation policy covid

In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Regulations may include: 2. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. For an explanation of our Advertising Policy, visit. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. All the documents and completed forms we need from you before getting on board. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Complete the Voyage Well acknowledgement in our Sailor App, 6. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. How To Cope With Cruising's Pause? Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. This offer does not apply to world cruises or world cruise segments. If you have not paid in full, any money you have paid will be refunded to the original form of payment. 3. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Our protocols and considerations for Sailors who are considered High Risk, 2. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Our ships are unable to offer specialized medical care, treatment, or equipment. Claims must be made directly to your insurance company. You can also email healthcheck@virginvoyages.com if you return with a positive result. A complete look at Virgin Voyages' refund policies. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. Check you've typed your email address correctly. Credits must be used toward a new booking within 24 months of issuance. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Related: A Disney cruise vs. a visit to Disney World during the pandemic. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Refunds will be issued to your original form of payment. Should you get Global Entry or TSA PreCheck? Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. (Proof of a positive test result is required. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. 5. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Within 60 in Economy. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. They will receive 100% of the cruise fare paid in the form of FCC. 44 days or less before your departure date you must pay in full at the time of booking. The Voyage will only be cancelled on the date we receive the notice of cancellation. Nothing. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Items 7.1 and 7.2 of the ticket contract includes . Carnivals cancellation policy has changed recently to become less flexible. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Related: Does MSCs latest vessel really cater to Americans? TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. But if you need help, well do our utmost to provide it. Does MSCs latest vessel really cater to Americans? Required pre-flight COVID tests on disembarkation. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. You can, of course, unsubscribe at any time. Thats especially true if your sailing is several months away. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). This site does not include all credit card companies or all available credit card offers. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. (Proof is required.) For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. That's exactly the case with the Amex Platinum card. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Guests with Special Needs If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. - You have the most flexibility outside of 120 days prior to your departure date. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. It certainly pays to know what refund you can expect and how to claim it. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. Health and wellbeing For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Everything you need to complete and submit before you get to the port. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. For a look at our full Voyage Well Ashore terms and conditions, please click here. COVID-19 antigen testing prior to sailing. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Uber Cash and Uber VIP status is available to Basic Card Member only. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. The 411 on what to book pre-sail, and what you can book once we get out to sea. Standard cancellation policies are found in the ticket contract. Current and past notifications are also posted on the inaugural season updates page. Additional rights may apply to our U.K. Sir Richard Branson's . Head over to our Sailor App to sign the acknowledgment form. TPG values it at $1,600. there are no other COVID-specific refund policies. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. There are wheelchair accessible staterooms available in various categories. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . An inherent risk of exposure to COVID-19 exists in any public place where people are present. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Click. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Check you've typed your email address correctly. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. 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