Joy Huang: With that, Tony. It was how we responded during a difficult time for everyone. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Thats most of the time what is actually happening. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. So thats the first thing. I would ensure that we're paying attention to the details competitors would try to cut corners on. Interview questions and answers were updated by William Swansen on September 28th, 2021 Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . We're committed to growing and empowering a more diverse and inclusive community. Joy Huang: And what is your go-to food delivery order? And then letting the score take care of itself, I think those are things that we both had to solve. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. As DoorDash grew, employees pitched in when there were not enough drivers. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. Tony, I like to wrap up with a customer a view from the top lightning round. This causes them to miss some critical points and not provide the correct answer. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Tony Xu: Yeah, and it goes both ways, right? After that, Im done with all of that, he said. So weve ordered from from about 1,100 places so far in the Bay Area. One is a marketplace where we sit in between . But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. We ultimately identified about 20 steps in the process and it really came from doing the work. Other merger efforts have flopped. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. One of the things that we found effective is really writing things down. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. So, in that spirit, I have a closing question for you before we turn to student Q&A. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Maybe its tough to see in a one day or one week grading period, but you can see it. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. SVS IT Solutions is a software and IT development company. And I believe at the time we said, would they pay $6 for it? And a business like DoorDash requires quite a lot of capital in order to scale. Tony Xu: Send me feedback at any point in time. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. That was Tony Xu, cofounder and CEO of DoorDash. We consider research to be the backbone of what we do at DD. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. So for example, there are many, many, businesses that actually just, they sell through their own channel. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Are you looking to land a job as an electrical machine engineer? DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. Determined and self-motivated undergraduate marketing major. What was going through your mind when you said that to your teacher? I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. With that, will now turn to student Q&A, I believe that Jenna is up first. Joy Huang: Thats really valuable advice. 1. Youre listening to View From The Top, the podcast. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. Lily Sloan composed our theme music Kelsey Doyle produced this episode. Click here. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. Is this a service that restaurants would actually pay for? During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. Thanks for having me. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. So that was a really good reminder to have. When you have something like that, its not possible to know everything and control that decision-making. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Im Joy Huang, an MBA student of the class of 2021. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Mr. Xu said the challenges were par for the course. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. We believe that true innovation happens when everyone . And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Joy Huang: Nice. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. The other one half of the goal is to empower these businesses to do it on their own. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. I never hesitate to take calculated risks and try new approaches. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Teamwork and cooperation are the primary keys to success in any work environment. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. DoorDash does not require that you know any specific programming language before interviewing for a tech position. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. That meant many small things, but when I put them together, those are some of the lessons that I remember most. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. Thats what we were focused on. Find Your Dream Job: Interview Techniques and Resume Writing Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. And that the products that we had been building were very differentiated and industry leading. It tends to be what customers remember, theres a lot of steps. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Product managers can expect to work . Why do you think that's important? Theres a lot of work thats left to go. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. We werent looking necessarily at outcome metrics per se. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Well, again, crawl, walk, run, as I like to say. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Then, I brainstorm and propose different options to resolve the issue. Jenna: My question is about cities and how theyll evolve. Follow us on social media at Stanford GSB. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. Make room at the table. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. I think none of us really had a background in logistics or delivery. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Competitors who cant keep up with its aggressive growth. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Hungry people. And thats really I think the spirit of how DoorDash operates. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? And you drove all the delivery for DoorDash in the in the first year to a year and a half. What does it mean to be a world-class head of engineering or head of sales? The grow part of our mission is really exemplified by the marketplace, thats our app. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Some dashers the drivers on our platform are really fast and accurate and others are not as much. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Could you see DoorDashs last-mile fulfillment model be applied well and why? Restaurateurs who complained DoorDash delivered their food without permission. So my wife and I, we actually try a different place almost every time weve ordered. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Could you help us first understand what this principle means? And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. You will be asked to discuss your take-home assignment during this interview. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. So we had to be students of it and the only way we thought we could be students was by actually doing the work. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. Food delivery requires timeliness, accuracy, and attention to detail. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. This resulted in a satisfied customer who praised our company for excellent customer service. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. For DoorDash, going public is a necessity.. I would also plan the delivery route in advance to avoid any delays. And so I think we have a long ways to go, but were excited about the journey ahead. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. 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