Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Contact us immediately if any information appears to be incorrect or incomplete. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. Celebrity Cruises: 30 business days. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. Claims must be made directly to the insurance company concerned. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. The good news: Here's your $5,587 refund for the canceled cruise. It also describes your choices regarding use, access and correction of your personal data. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. We are the carrier for the purposes of the Regulation and the Athens Convention. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). Group passenger policies may differ. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. (5) Guest Testing Positive for COVID-19 Pre-Cruise. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. The balance due date will be shown on the confirmation invoice. We will do our best to rectify any mistakes made by us which are notified outside these time limits. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. (6) Guest Testing Positive for COVID-19 During Cruise. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. This policy also applies if you already cancelled . (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. You will not be entitled to any compensation. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. EU citizens should make enquiries with the US embassy or consulate in their country of residence. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Flight details should be provided when booking your transfer. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. Refund processing time is about 3 to 4 weeks. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. You should notify us as soon as possible in the event of any change in these details. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. NCL has not indicated that this is the case. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. You must also keep up to date with this information whilst you are away. 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