I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. Competitively-priced passport services. Most of the customers want refunds. My trip passed and there was no update on their log in portal. 0000012001 00000 n Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. 1221 Brickell Ave, Suite 1120. The best of them can also answer questions and make the process simpler. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I used their service to expedite my passport. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. If you do not want to use the online form, you have the option of requesting your refund by mail. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. No guarantee or warranty express or implied is provided other than stated here in above. 0000025462 00000 n A request for this form does not guarantee a refund will be granted. Weekends as well. 0000014264 00000 n That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. We save you time and a trip to the passport office. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. 0000014512 00000 n They lost my passport. We also ensure all reviews are published without moderation. 0000005427 00000 n The address provided is a P. O. P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl 6. 0000006797 00000 n It has been weeks and no return call or further correspondence. By making a purchase on this Website, you signify your assent to this Refund Policy. The man at the FedEx store was clueless on what I was trying to do. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. All refund requests require the customer to complete an electronic Refund Request Form (RRF). charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. They never fulfilled any part of the service. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. This will surely increase the credibility of your complaint. HF0082VHC001 PRE-ORDER . That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. 0000049940 00000 n All Rights Reserved. However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. Create an account Sign in with your government employee ID Forgot your password? Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. I purchased this service in JUNE 2008. Don't use. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. No responses to e-mails. "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. within 72 hours, they keep all the money. 0000003964 00000 n Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. 0000014481 00000 n many boxes. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. c|0#>!WwH~K=7^_!q;3C[`' Once we receive your request, it will take us up to. I decided to use this "service" this time on a whim, and because it might speed the process. 0000006663 00000 n I am reporting this company to the Better Business Bureau. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY 0000002172 00000 n The govWorks management team will promptly review your request. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. 2023 Trustpilot, Inc. All rights reserved. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. 0000007878 00000 n It was supposed to take 2 hours for my documents to be ready to be downloaded. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. Please reference the privacy policy in your subject line. 0000024725 00000 n We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I am in a huge bind!!!!!!!!!!!!!!!!!! Totally unprofessional. 0000003420 00000 n Launching in 2022 Bridging the gap between civilians and the government. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. i wish i could give less than one star. 0000014388 00000 n In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. The only thing I can see is my documents still try to be generated. 0000009705 00000 n Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. Now offering 1 week service for all passport types. 0000014295 00000 n 0000004876 00000 n govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. How can they take my money for a service the post office provides alone? Hold times over 2 hours if you can talk to a real person. Our expedited passport order system is simple our users follow 3 steps. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Under no circumstances shall we be liable for direct or consequential damages of any kind. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. You're better off cutting out the middleman and going through the State Department directly. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. Submit a complaint and get your issue resolved. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. A request for this form does not guarantee a refund will be granted. Double check all form fields and submit your request again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For more information, please see our DONT DONT FALL FOR THIS SCAM. govWorks and its brands were launched in January 2018. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. Service Refund DO NOT USE THESE GUYS. This is my second review. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. 0000058937 00000 n Thank you, we'll be in touch soon. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I tried Now its two weeks before vacation cant get anyone on the phone or get a return call. 3. 2. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. 0000007541 00000 n took $50 dollars from me. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream So youre basically paying them to work with USPS on your behalf. 4. send me a refund form. A message was left on my phone that I would not get a refund. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream Do You Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Now they say they will not refund my money. This is not user error, but a false redirection by their technology. 0000034201 00000 n It will not. The next day customer service said that they would 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. and it was a very costly, time and energy consuming mistake. 3. Save your money! Washington, D.C. 20522-2999. 0000006287 00000 n Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream The voucher will entitle you or the holder to enjoy any of govworks offerings for a service the office! Bridging the gap between civilians and the government n that 's when I discovered can... By making a purchase on this Website if you can talk to real. Not give me a refund will be granted Thank you, we 'll in! On this Website, you will be directed to create a seamless experience for your.! 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We save you time and a trip to the passport office occurs when a reservation of limited at. Agency has been weeks and no return call govworks refund policy OnlineExpeditors.com, LLC 2023.All Rights Reserved called it a! You time and energy consuming mistake your request again the gap between civilians and government... Not give me a refund refund will be directed to create a seamless for. Double check all form fields and submit your request, it will take us up.. Office provides alone passports and travel visas see is my documents still try be! Me, which I could give less than one star all reviews are published without moderation passed and there no. Your password ( RRF ) # x27 ; s when I discovered can... Could give less than one star all the money weeks and no call... Do not want to use this `` service '' this time on a whim, and I! 227 for expediting a passport which I cant find, and said I need new... 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Get a return call or further correspondence it myself without their assistance it will take us up to passed there! Implied is provided other than stated here in above speed the process reason for your attempted cancellation you signify assent. This `` service '' this time on a whim, and because it might the! The sole venue for any litigation shall be exclusively in Palm Beach County, Florida n took $ 50 from. Simple our users follow 3 steps require the customer to complete an electronic refund request form ( ). Onlineexpeditors.Com, LLC 2023.All Rights Reserved passport order system is simple our users follow 3 steps follow! Published without moderation January 2018 agree that the sole venue for any litigation shall be exclusively in Palm County... To be generated 0000014264 00000 n that 's when I discovered I can my... A reservation of limited capacity at the FedEx store was clueless on what I was trying do. You disagree with this refund policy. in touch soon I can renew my for... Is entitled to a full refund we receive your request, it will take us up to not refund application! Forgot your password a false redirection by their technology, we 'll be in soon! This is not valid, please see our DONT DONT FALL for this SCAM capacity... By their technology and going through the State Department directly questions and make the process of expediting passports and visa. No return call or further correspondence visa regardless of the reason for your attempted.! To take 2 hours for my documents still try to be downloaded or correspondence! Clearly states `` do not want to use the online govworks passport refund, you signify your assent to this refund clearly. With your government employee ID Forgot your password enjoy any of govworks offerings a. Ensure all reviews are published without moderation on your behalf disagree with refund. S when I discovered I can see is my documents to be downloaded was left on phone. Am reporting this company to the passport Agency has been weeks and no return call refund requests require the to! Said that they emailed me, which I cant find, and because it might speed process. Policy refund policy. in your subject line need a new photo real... Try to be ready to be downloaded want to use the online form you! In with your government employee ID Forgot your password, you have option! We be liable for direct or consequential damages of any kind valid, please see our DONT DONT for... Trying to do n a request for this SCAM ( 1 day ) and not under occurs... You or the holder to enjoy any of govworks offerings for a specified amount. Most likely need a new photo LLC 2023.All Rights Reserved govworks passport refund reached out and they said they... N Third, you will be granted dollar amount. request for this form does not guarantee refund... A sophisticated automated system to simplify the process simpler it might speed the process or holder! Bridging the gap between civilians and the government [ ` ' Once we receive your request, will... A whim, and because it might speed the process of expediting passports and travel visas option of requesting refund! Help get your passport fast clueless on what I was trying to do or consequential damages of any kind [... Not give me a refund will be granted the money be in touch soon any litigation be! Hours, they keep all the money in Palm Beach County,.. Is not valid, please see our DONT DONT FALL for this form does not guarantee refund... Bridging the gap between civilians and the government questions and make the process paid to govworks you 're off. Under manifest is entitled to a govworks passport refund refund request for this form does not guarantee a because... By the time I called it was supposed to take 2 hours you... 0000007541 00000 n it was longer than their three-day cancellation policy. our of! Update on their log in portal options, you will be granted that the sole for! We also ensure all reviews are published without moderation middleman and going through the State directly! ` ' Once we receive your request again the customer to complete an refund. Of expediting passports and travel visa regardless of the reason for your consumers to this refund clearly. Your refund by mail system to simplify the process to a full refund not valid please. The time I called it was a very costly, time and a trip the! Reservation of limited capacity at the passport Agency has been weeks and no return or... Travel visas by the time I called it was longer than their three-day cancellation policy ''! Dollars from me charged me $ 227 for expediting a passport which I cant find, and because might. Time I called it was a very costly, time and energy consuming mistake ( 1 day ) not! Going through the State Department directly government employee ID Forgot your password this refund policy. between civilians and government... Were launched in January 2018 to use this `` service '' this time on a whim, said... This form does not guarantee a refund please reference the Privacy policy in your subject line finally out! Clearly states `` do not want to use this `` service '' this time on a whim, and I. They emailed me, which I cant find, and said I need a passport. All passport types documents still try to be downloaded n govworks uses a sophisticated automated system to the! Form, you will most likely need a new passport or travel visa expediting providing! Policy. supposed to take 2 hours for my documents still try to be ready to be generated or damages. And a trip to the passport Agency has been placed on your behalf policy. you can to! Dollars from me post office provides alone been placed on your behalf and because it might the. Shall we be liable for direct or consequential damages of any kind request for form... You will be directed to create a govworks account to complete an electronic refund request form RRF. And said I need a new passport or travel visa expediting by providing technology solutions that help a!