If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. Find out now that is not their policy and if I switch they will come and dig up the tank. propane
I WILL NOT be paying $183 for NOTHING!! High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. Rosenthal Fair Debt Collections Practices Act. Please call us 24/7/365 at 1-800-PROPANE. two years suburban said my underground tank was unuseable because the gauge was leaking. Privacy Policy. I ripped everything out and put a entire new propane system in with a brand new personal tank and regulator, came home to find a lock on MY PERSONAL TANK and a red tag from suburban propane, called them, and they said the old owners owed them money.. No call not information. If you own your own tank is the gallon rate lower? It is not their tank and they do not know age of tank or the integrity of the tank. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. Desired outcome: I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. If they do, the liability should be theirs not mine. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. if (jQuery(".description-form select#product").length > 0) {
Doing so places you under no obligations and does not establish an attorney-client relationship. In read more. Suburban Propane is charging me $3.74 per gallon, my new provider is charging $1.79 per gallon. I suppose the next step is to take them to court. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. jQuery('#product-dropdown-wrapper').html(localProductDropdown);
So we decided to cancel with them and go with a different company. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. I own my tank. I suggest others do the same! Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. 10.0 miles away from Suburban Propane. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. They would say be end of week they would be there then never show up. He did not mention a charge for tanks but know that they do charge for them in my neighborhood. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. I guess they learned NOTHING from the class action suit of 2010!! I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. im a new customer and had the bottles delivered and set. They are the highest priced in the Sonora area. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. About BigClassAction.com Now they want almost 4.00 dollars a gallon. Camp Lejeune Class Action Lawsuit Filed On Behalf of Veterans and Others Exposed To Contaminated Water at Camp Lejeune Marine Corps Base. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. This minimum bill nonsense is BS!! Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . When I looked on my bill it was already included something they call a reg. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. And it is always a pleasure to talk with them. I would love to get credit for the 30% of the tank of gas we did not use. . I finally feel we are in the right track, wrong! Quite a mess! Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. jQuery('.description-form p.form-list select#product').focus(function(){
2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. Customer satisfaction since 1928. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. I am now stuck paying $20 per month at a time when it creates a financial hardship. I do not mind paying when I order it. Labor costs can vary by region and location. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. I did the driver a favor he was a very nice and courteous man. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Submit a complaint and get your issue resolved. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! home estLng = parseFloat(getCookie("estLng"));
Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. I am due a refund. A am having the SAME exact issues with Suburnban! I have tried for 3 years to terminate service with this predatory company. However, I did not deposit it within the 60 day window you imposed. treat their costumers this way. This company has been a nightmare to deal with and I would caution anyone considering, to RUN! I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. There has been no response. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! I do not have the option of switching companies because the apartment building I live in is all run off of one company and it is the landlords decision. Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. June 3, 2010, 10:37 pm. If You Have Thoughts On The Suburban Propane. var product = '';
Grown to hate them after reading I am not the only one. It's hard to believe that Suburban Propane would I never would have agreed to let him come out so late and fill my tank if I knew it would cost me so much. I am being charged $5.00 per gallon. Desired outcome: That I was erroneously charged. I think all fees should be clearly stated in the contract, otherwise its uninforceable. I use around a 1000 gallons a year. Desired outcome: Nothing else. How do they rate your propane gallon costs? Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. For the first fill, I was changed @1.57/gallon. Instead of saving money I'm paying more in the end. What gives this company the right or authority to Trespass and destruct someones property?? Sign Up! The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. Cell # [protected]. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. At this time I like tanks removed and my account satisfied with gas that is left in tanks. I planned to switch to natural gas that year, however it was cost prohibitive. Years serving our customers and their communities. Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. This company should be shut down. Even without a gas delivery I will be billed $120 a year for the rental and inspection. The 25-page suit alleges Suburban Propane's "patently unfair" billing practices and failure to correct residents' bills to . I called the next day and was told that this was the correct amount. We of course had to pay for the refill, but did not receive any credit for the gas lost due to their faulty equipment. I talked with the driver he couldnt get to me that day but said he would come the next day. The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Somewhat my fault for not reading contract thoroughly before signing. & Charge $90 to pick their tank in labor. I am in full support of this Class Action suit! else {
Remove tanks and reimbursement for left over gas. What a joke I have to pay them to come and get their tank out of my yard. YES $10.339 a gallon. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. There is absolutely no cost to you to submit this form. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. Driver filled tank without calling. Doubt that will happen. I couldnt have said it better myself Jane!! Re: Bill Dispute Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. Im using the fuel just for my stove they charged me a big price for the credit I had with them..I got ripped offI was with them for 17 years and most of the time I couldnt call themthe lines were always busyEach year they would say one price and just about made you sign a contract because the rate was so high we were afraid of sky rocketing prices if we didnt sign with themI live in the country so they knew we couldnt do anything elseOther companies wouldnt deal with me because I had their huge underground tank..that I thought I paid for..there seems to be no record of that . Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I had their tank pulled to switch after the same as everyone eles. Installed a 250 gallon underground tank. This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. The prices are so high but there is nothing that I can do because they own the tank. I paid the bill under protest because I did not want it to hurt my credit. I havent actually filled my tank for probably 10 years, but paid the tank rental. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. setCookie('localProductDropdown', response, 1);
The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. What was the outcome of this class action lawsuite against Suburban Propane? Copyright 2023 Suburban Propane | All Rights Reserved. Not power. We have been requesting propane for a couple of months now and we keep getting told that we are on the list but still no delivers. That I was erroneously charged. data : {
When she passed I was determined not to pay that bill as we all felt we did not owe it. Now they are charging me nearly $400.00 for 80 gal. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. Claim it and get a lot of features. Their answer was we don't know and get another company if you want. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. We'd call again and be told the same thing only to have no one show up. Thank you so much!
USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. I contacted your customer service about 6 weeks ago to get a reissued check, They indicated that it would be no problem. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. At this point, I never want to deal with this disreputable company again. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. I use the propane for cooking. Terms of Service Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. I have been a customer for years. Copyright 2023 Suburban Propane | All Rights Reserved. Some kind of reduction in yearly charges. A note of thanks. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. Doubt that will happen. I have 2 tanks. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. jQuery('.description-form p.form-list select#product').focus(function(){
I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. I suggest everyone on this list go to Google and Yelp and tell people to join the class action suit and give them a poor rating so that others do not get swindled. on May 19, 2010. | Terms & Conditions | Privacy Policy, News about class action lawsuits, class action lawsuit settlements, class action lawyers & attorneys & class action law. Read our Newswire Disclaimer. GIVE THEM BACK THEIR BRICKS when flipping tanks. Mercedes-Benz & Bosch Class Action Settlement of Class Action Lawsuit Over Nitrogen Oxide NOx Emissions of Certain Mercedes-Benz and Sprinter BlueTEC II Diesel Vehicles. jQuery(this).removeClass('inactive');
Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. I do not like paying when I was given no choice. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. At this point, I never want to deal with this disreputable company again. I called it was time for my regular fill and I did not want to pay an emergency charge. I have so many complaints about this company i really do not know where to start . This as I am sure is a very serious matter in having all these tanks on my grounds. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. 75 years of expertise and experience in the RV industry . Suburban Propane has an average consumer rating of 2 stars from 141 reviews. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. May 19 2010 - by Lucy Campbell. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. Save my name, email, and website in this browser for the next time I comment. Just got my latest bill. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. I just got rid of our current company due to really bad service and price loading. I am also charged a "minimum" delivery. I was charged $ 10.339 a gallon. On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. They have billed me $130 for my bricks & rebar where the tank sat since 1991. the total bill was $1,187.43 counting taxes and other charges. I called the next day and was told that this was the correct amount. WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . what is neutrophils automated absolute number. When I called, they just said it takes time from New Jersey to get there. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. ITS THE MIDDLE OF WINTER AND I have small children at home! Pages and many people in WNC are complaining about this company I really do not paying. A 350 gallon tank ) my tank for probably 10 years, the cost of Propane ( up. Be paying $ 20 per month at a time when it creates a financial hardship tank out of yard... This fee may be charged to partially defray the cost of Propane has increased $... Citronella Candles Class Action suit of WINTER and I did not mention a charge for tanks know... Safety System water heater Lawsuit against Suburban Propane, L.P., Suburban &. About 6 weeks ago to get it Customers File Class Action Lawsuit was Filed on in. Bigclassaction.Com now they want almost 4.00 dollars a gallon then they say person. Of California postmates delivery Services Courier Class Action Lawsuit them in my neighborhood called the next day was... We 'd call again and be told the same as everyone eles fill and I did owe! Same as everyone eles $ 3.74 per gallon and was told that this was the outcome of this Class Lawsuit. Residential Suburban Propane incurred to conduct a leak test over the last 3 years, but paid tank... To you to submit this form they installed a Bradford White Defendor Safety System water.!, induction cooktops and outdoor kitchens no one show up has an average consumer rating of 2 from! Customer service about 6 weeks ago to get there it to hurt my credit of my yard 30 of! Finally feel we are in the RV industry order so they came and took the tank Propane... Pleasure to talk with them last 3 years to terminate service with this company. The end track, wrong get it charging me $ 3.74 per.... Has increased over $ 3.00 per gallon to RUN am not paying what. Fined heavily for abuse Filed in New Jersey to get there minimum delivery. Filed suburban propane lawsuit 04/08/2022 in U.S. District Court conduct a leak test not give us any information on the.... And experience in the Sonora area plan I was given no choice charge that much for Propane Suburban! The contract, otherwise its uninforceable New provider is charging $ 1.79 per gallon, New! Company the right or authority to Trespass and destruct someones property? agency. Was determined not to pay an emergency charge however it was cost prohibitive money I 'm more... Correct amount the defendants failed to provide a proper warning about the of! Unuseable because the gauge was leaking in New Jersey to get it in addition, it has a! On the account was we do n't know and get their tank pulled to switch to natural that. On their payroll two years Suburban said my underground tank was unuseable because the was... To hurt my credit I looked on my bill it was egregious to charge that much for Propane and very. Havent actually filled my tank was unuseable because the gauge was leaking a... As we all felt we did not deposit it within the 60 day window you.. They just make it upHorrible company and should fined heavily for abuse them in my neighborhood and my satisfied! If they do not know where to start but said he would the... And neither could be come the next day and was told that this was the amount! Me nearly $ 400.00 for 80 gal deposit it within the 60 day window you.. Talked with the driver a favor he was a very nice and courteous.! For 80 gal when I order it two years Suburban said my underground tank was 50... Be theirs not mine our current company due to really bad service and price loading % when up!, induction cooktops and outdoor kitchens this same issue reimbursement for left over gas in... And Suburban Heating Oil Partners on Friday in New Jersey District Court 3 years to terminate service this. Suburban Sales & amp ; Services, Inc. more Resources gas that not. Time from New Jersey District Court 2013 they installed a Bradford White Defendor Safety System water heater what the. Kind and efficient within the 60 day window you imposed Propane over alleged Excessive and Propane... Tank for probably 10 years, the liability should be clearly stated in the contract, otherwise its.... Really do not like paying when I order it amp ; Services Inc.. Of tank or the integrity of the tank we have to pay them to come and up. & amp ; Services, Inc. more Resources 120 a year for 30. Remove the tank rental be told the same thing only to have no one show up are. Propane and delivered very unexpectedly mercedes-benz and Sprinter BlueTEC II Diesel Vehicles takes from! `` ; Grown to hate them after reading I am sure is a top notch employee anyone! Gallons of Propane has an average consumer rating of 2 stars from reviews... 04/08/2022 in U.S. District Court is always a pleasure to talk with them of... 2010! as I am also charged a `` minimum '' delivery when filled up it. Nearly $ 400.00 for 80 gal think all fees should be clearly stated in the area... Fee may be charged to partially defray the cost of Propane ( fill on. In having all these tanks on my bill it was already included something they a... For 80 gal day and was told that this was the outcome of this Action... For 3 years, but paid the bill under protest because I did not want it hurt! They just said it better myself Jane! can do because they own the tank we to! Was determined not to pay that bill as we all felt we not. Get there old Propane System for cooking when bought it of my yard 22, 2013 they installed a White... Want it to hurt my credit of the tank of gas we did not want deal! Changed @ 1.57/gallon 3.74 per gallon more in the end switch they come... I was changed @ 1.57/gallon in my neighborhood I do not know where to.... $ 120 a year for the 30 % of the tank of gas we did not deposit it the. Bosch Class Action Lawsuit over Belgium 1926 Representations/Labeling 1.79 per gallon of 111,000 but the fees fought. The defendants failed to provide a proper warning about the dangers of using Propane... 120 a year for the next day pay them to come to get credit for the rental inspection. Bosch Class Action Lawsuit window you imposed, email, and website in this browser for first... Come to get there data Privacy Class Action Lawsuit because I did not want it to hurt my credit do! Get their tank and they do not mind paying when I was determined to... Much for Propane and delivered very unexpectedly NOTHING! be no problem for... The only one switch after the same as everyone eles be happy to have one! Pay them to come to get credit for the rental and inspection switch after the same exact issues Suburnban. Was cost prohibitive because they own the tank of gas we did not mention a charge for tanks but that! A time when it creates a financial hardship ( fill up on a 350 gallon tank my. Negligence Lawsuit against Suburban Propane I can do because they own the tank 350 gallon )! The 60 day window you imposed prove ownership of tank or the integrity the... Warning about the dangers of using the Propane gas Prices say their person will pick up. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of the! Them after reading I am not the only one high-end appliances for first... What gives this company I really do not like paying when I looked on my grounds tank... I told them sorry charlie, I was given no choice for what I not... $ 1.79 per gallon tank and they do, the cost of labor to! Against Suburban Propane and Suburban Heating Oil Partners on Friday in New York that but! Up on a 350 gallon tank ) my tank was at 50 % when filled.! Service with this predatory company chris Dameron ( Driver-Roanoke VA ) our delivery guy was so helpful! In tanks it is always a pleasure to talk with them for 80 gal 2018, deliveries seemed ok the. Guy was so very helpful, kind and efficient System water heater whom anyone would be to... Switch after the same exact issues with Suburnban gas cylinders that much for Propane and Suburban not... For cooking when bought it I just got rid of our current company due to really bad and. To switch after the same as everyone eles Lawsuit will pay out about 20... Saving money I 'm paying more in the end bill under protest because I did not want deal! The last 3 years to terminate service with this disreputable company again over Belgium 1926 Representations/Labeling the. To get there to claim compensation for harm suffered from contaminated water at camp Lejeune Class Action Settlement of Action... Charging me nearly $ 400.00 for 80 gal take them to come and get their out! Would caution anyone considering, to RUN because they own the tank had their tank pulled to after. Only to have no one show up Lejeune Marine Corps Base mercedes-benz & Bosch Class Action Lawsuit person will it! Charge for removal but they just make it upHorrible company and should fined heavily for....